Frequently Asked Questions

Under the ‘Schedule’ tab click on ‘Schedule & Registration’, use the filter keys to populate the class schedules, select your course, fill in your contact information, click submit to be redirected to the check out page.

Registration closes after the first week of classes.

Yes. EACH individual needs to have their own profile and agree to our online waiver form.

You must create individual profiles for each guest. At checkout you can enter your billing information to submit payment for their registration.

If you have dance experience and do not wish to start at the very beginning you will be required to do an assessment to ensure you are placed in the right S2S level. In order to coordinate an assessment please email info@soul2sole.ca.

Partners are required for most group lessons. If you do not have a partner you can still register and be paired with another single registrant if one is available on the first day of class. If we are unable to pair you then you will be part of a class rotation.

To view our cancellation policy, click on ‘About Us’ then, ‘Terms & Conditions’

While it is the responsibility of the student to ensure that they attend all lessons we do understand that sometimes that's not possible therefore, students will be granted 1 make-up lesson per term. A make-up lesson is not a private lesson but rather the student will have the opportunity to book an alternate day that the class is being offered to make-up for the class that they have missed. There are no refunds or credits for missed classes.

There are no refunds, credits, or transfers provided once the class is in progress. S2S incurs studio and instructor expenses to run the class based on the minimum headcount. Should the student no longer be able to attend their classes they will forfeit their payment and would need to re-register.

• Comfortable clothing and shoes (NO rubber soles as they restrict movement and scuff floors)
• Indoor shoes are required. Please make sure your shoes are clean underneath to avoid debris from damaging the flooring.
• As this is a partnered dance, students must come to class smelling clean and in good health to avoid the spread of viruses. No strong colognes or perfumes as some students may be allergic.

To book a private lesson please email info@soul2sole.ca.

Soul2Sole is a remote business made up of volunteers and dedicated part-time staff. As such, our administrative team work offsite. Our main form of communication is via email so we can track our correspondence and keep administrative costs down. By doing so it helps us to keep our prices competitive.

Instructors are required to update class attendance ONLINE. If they do not do so by midnight students are automatically marked absent in our system and will receive a notification the next day. Should you receive this notification but did in fact attend class, kindly email info@soul2sole.ca so we can update your online attendance.

Yes. All students, members included, MUST register online for their classes. Instructors need to be aware of how many students are attending the lessons. This helps us to determine class size and lead/follow ratios. As well, our studios have limited capacity that we cannot exceed. In addition, if we do not meet our minimum headcount then we need to cancel the classes and notify the students who have registered.

As S2S is not in partnership with any specific retailer for dance attire you can simply do a google search to find a retailer near you. Please keep in mind that dance shoe sizes vary between suppliers and therefore, we strongly recommend that you try on the shoes before purchasing them.

As of May 2nd, 2025, S2S is no longer partnered with Groupon however, if you have pre-purchased a groupon voucher you can contact groupon for a refund. If you’re unable to receive a refund and your voucher has not expired please contact our customer service team at info@soul2sole.ca for further instructions.

Yes. Periodically, we offer 1 hour workshops that are not progressive, and anyone can join. Our regular group sessions, however, are progressive, and registration will close after the first week of classes. Check out our pricing page for costs.