Frequently Asked Questions

Click on 'Classes' then 'Class Schedule' to view our group lessons. Click on the 'Sign Up' button and follow the prompts. Should you receive an error message stating "The following items had a problem during checkout", that means that ONLINE registration is closed and you must email info@soul2sole.ca. If there is NO sign up button that means that the class is SOLD OUT.

Registration closes after the 2nd class however, ONLINE registration closes once class begins. In order to register for a class that has already started you must EMAIL info@soul2sole.ca to see if there is still availability.

Yes. EACH individual needs to have their own profile and agree to our online waiver form.

You must create individual profiles for each guest. At checkout you can enter your billing information to submit payment for their registration.

Soul2Sole communicates primarily via email. If you are unable to obtain the email address of your guest you may use yours however, note that your guest will not be able to log into their S2S account nor will they receive class reminders or communication.

While you do have the option to choose whether or not to subscribe to email notifications, reminders and newsletters, please note that by NOT subscribing you will NOT receive important information about class changes and cancellations. You will also be at risk for missing out on promotional discounts and upcoming events

If you checked off the correct box on your profile to receive email reminders and newsletters then be sure to check your SPAM folder. Automated email reminders are forwarded through Mindbody and student eNewsletters are forwarded via Constant Contact. Make sure to mark these senders ‘safe’.

We only accept regular Visa and Mastercard payments. We no longer accept cash payments. Therefore, all class registrations must be done online. Should you require assistance please email info@soul2sole.ca.

On the payment screen at checkout, prior to entering your billing information, click on 'Add Promo Code'. Type in the applicable promotional code listed on your Groupon voucher. Taxes will be charged at the time of registration. You will be required to print and present your Groupon voucher on the first day of class.

No. We do not offer drop-in classes as our classes are progressional. We offer our entry level classes at a promotional rate so new students can try out the course and should they wish to continue then the regular rate of $120+HST would apply to the higher levels (ie. Level 2 and above).

If you have dance experience and do not wish to start at the very beginning you will be required to do an assessment to ensure you are placed in the right S2S level. In order to coordinate an assessment please email info@soul2sole.ca.

Partners are required for most group lessons. If you do not have a partner you can still register and be paired with another single registrant if one is available on the first day of class. If we are unable to pair you then you will be part of a class rotation.

To view our cancellation policy, click on ‘About Us’ then, ‘Terms & Conditions’

While it is the responsibility of the student to ensure that they attend all lessons we do understand that sometimes that's not possible therefore, students will be granted 1 make-up lesson per term. A make-up lesson is not a private lesson but rather the student will have the opportunity to book an alternate day that the class is being offered to make-up for the class that they have missed. There are no refunds or credits for missed classes.

There are no refunds, credits, or transfers provided once the class is in progress. S2S incurs studio and instructor expenses to run the class based on the minimum headcount. Should the student no longer be able to attend their classes they will forfeit their payment and would need to re-register.

• Comfortable clothing and shoes (NO rubber soles as they restrict movement and scuff floors)
• Indoor shoes are required. Please make sure your shoes are clean underneath to avoid debris from damaging the flooring.
• As this is a partnered dance, students must come to class smelling clean and in good health to avoid the spread of viruses. No strong colognes or perfumes as some students may be allergic.

To book a private lesson please email info@soul2sole.ca.

You will receive the prerequisite warning message if:

1. You did not complete your birthdate on your profile (you must be 18+ years of age to join our adult classes), or
2. Your instructor did not update your online progress report correctly or you did not pass your class evaluation and are unable to progress to the next level.

Soul2Sole is a remote business made up of volunteers and dedicated part-time staff. As such, our administrative team work offsite. Our main form of communication is via email so we can track our correspondence and keep administrative costs down. By doing so it helps us to keep our prices competitive.

Instructors are required to update class attendance ONLINE. If they do not do so by midnight students are automatically marked absent in our system and will receive a notification the next day. Should you receive this notification but did in fact attend class, kindly email info@soul2sole.ca so we can update your online attendance.

On the HOME screen of our website, scroll down to see the Membership details and click on the ‘Register Now’ button then follow the prompts. Once you’ve paid for your membership you can then go to the class schedule and book your lessons.

Yes. All students, members included, MUST register online for their classes. Instructors need to be aware of how many students are attending the lessons and practice nights. This helps us to determine class size and/or lead/follow ratio. Our studios have limited capacity that we cannot go over. Also, if we do not meet our minimum enrollments then we need to cancel the classes and notify the students who have registered.

As S2S is not in partnership with any specific retailer for dance attire you can simply do a google search to find a retailer near you. Please keep in mind that dance shoe sizes vary between suppliers and therefore, we strongly recommend that you try on the shoes before purchasing them.